Frequently Asked Questions
Everything you need to know about our Hanbang-inspired skincare.
Are Beauty of Joseon products cruelty-free?
Yes, we are a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.
When will my order be shipped?
Orders are typically processed and shipped within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you receive a damaged or incorrect item, please contact our support team immediately for a replacement.
Are your products suitable for sensitive skin?
Our formulas utilize traditional Korean herbal ingredients (Hanbang) that are generally gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
How can I check the authenticity of my product?
To ensure you receive genuine Beauty of Joseon products, please purchase directly from our official website or authorized global retailers. Each package features a unique QR code for authenticity verification.